Returning product to United Cooling LLC. is easy. Please follow the simple procedures below to return product for replacement product or for a credit to your account, at your option:

  • Please call your United Cooling LLC Customer Service Representative to obtain a Return Merchandise Authorization number (RMA) prior to returning product.  We cannot accept any product returns without a RMA. For all non-warranty related returns:
    • Returns must be made within 30 days of the original invoice date.
    • All returned product must be in the original packaging and in resalable condition.
    • "Not In Catalog Items" and all products specified as "Non Cancelable/ Non Returnable" (NC/NR) are not returnable.
    • Return freight charge must be prepaid. C.O.D. returns cannot be accepted.
  • Warranty related return procedures will be determined by the manufacturer’s warranty policy for the applicable product. Please contact your United Cooling’s Customer Service Representative for details.
  • Only product originally shipped by United Cooling LLC to you is eligible for return. By returning product to United Cooling, you confirm that you acquired such product from United Cooling LLC.